Cancellation Policy

Here is what you need to know:

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What if there is bad weather?

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Usually the Hawke's Bay is treated with beautiful weather, but if it happens to be a rainy day the day of your hire, you have a couple of options:
- Cancellation as per our cancellation policy (see below)
- Purchase a poncho from us and experience Napier from a wet weather perspective
- Opt for the van tour of the day. Price, time and destinations vary depending on cruise ships (we will always get cruise passengers back in time) and other factors. Please ask us about your options!

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Casual Bike Hire & Day Tours

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Bookings cancelled 48 hours or more prior to pick up time requested - 100% refund. 

Bookings cancelled less than 48 hours but more than 24 hours prior to pick up time requested - 50% refund.

Bookings cancelled less than 24 hours prior to pick up time requested - no refund.

Rain or bad weather - talk to us before 9am on the day your hire commences -  100% refund.

Your cruise ship doesn't arrive into Napier - 100% refund, no admin fee.

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The above cancellation policy only applies to customers who have booked directly with us. For third party bookings (i.e TripAdvisor Experiences) , please refer to their specific cancellation policy.

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Big Easy

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Due to high demand for this event, our cancellation policy is less flexible.

Bookings cancelled 120 hours (5 days) or more prior to pick up time requested - 100% refund. 

Bookings cancelled less than 120 hours but more than 48 hours prior to pick up time requested - 50% refund.

Bookings cancelled less than 48 hours prior to pick up time requested - no refund.

Rain or bad weather - we will be in touch with you to discuss options if this situation arises

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Group Hire & Multi Day Tours

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You will be advised of the cancellation policy that applies to your booking during the quoting process.