Cancellation Policy

Here is what you need to know:

​

What if there is bad weather?

​

Usually the Hawke's Bay is treated with beautiful weather, but if it happens to be a rainy day the day of your hire, you have a couple of options:

- Get a complimentary poncho from us and experience Napier from a wet weather perspective
- We offer cancellation on the day in case of inclement weather (see below)
​

​

Casual Bike Hire & Day Tours

​

Bookings cancelled 48 hours or more prior to pick up time requested - 100% refund.

Bookings cancelled less than 48 hours prior to pick up time requested - no refund.

Rain or bad weather - talk to us before 9am on the day your hire commences - 100% refund.

COVID-19 travel restriction, including regional ones - 100% refund.
 

Group bookings of 8 or more people
 

Bookings cancelled 14 days or more prior to pick up time requested - 100% refund.

Bookings cancelled less than 14 days but 7 days or more prior to pick up time requested - 50% refund.

Bookings cancelled less than 7 days prior to pick up time requested - no refund.

Rain or bad weather - talk to us before 9am on the day your hire commences - 100% refund.

COVID-19 travel restriction, including regional ones - 100% refund.

​

The above cancellation policy only applies to customers who have booked directly with us. For third party bookings (i.e TripAdvisor Experiences) , please refer to their specific cancellation policy.