Cancellation Policy
Here is what you need to know:
What if there is bad weather?
Usually the Hawke's Bay is treated with beautiful weather, but if it happens to be a rainy day the day of your hire, you have a couple of options:
- Get a complimentary poncho from us and experience Napier from a wet weather perspective
- We offer cancellation on the day in case of inclement weather (see below)
Casual Bike Hire & Day Tours
Bookings cancelled 48 hours or more prior to pick up time requested - 100% refund.
Bookings cancelled less than 48 hours prior to pick up time requested - no refund.
Rain or bad weather - talk to us before 9am on the day your hire commences - alternative winery bus tour or 100% refund.
Group bookings of 6 or more people
Bookings cancelled 7 days or more prior to pick up time requested - 100% refund.
Bookings cancelled less than 7 days prior to pick up time requested - no refund.
Rain or bad weather - talk to us before 9am on the day your hire commences - alternative winery bus tour or 100% refund.
The above cancellation policy only applies to customers who have booked directly with us. For third party bookings (i.e TripAdvisor Experiences) , please refer to their specific cancellation policy.