Cancellation Policy - Napier City Bike Hire & Tours

Cancellation Policy

Here is what you need to know:

What if there is bad weather?

Usually the Hawke's Bay is treated with beautiful weather, but if it happens to be a rainy day the day of your hire, you have a couple of options:
- Cancellation as per our cancellation policy (see below)
- Purchase a poncho from us and experience Napier from a wet weather perspective
- Opt for the van tour of the day. Price, time and destinations vary depending on cruise ships (we will always get cruise passengers back in time) and other factors. Please ask us about your options!

Casual Bike Hire & Day Tours

Bookings cancelled 48 hours or more prior to pick up time requested - 100% refund. 

Bookings cancelled less than 48 hours but more than 24 hours prior to pick up time requested - 50% refund.

Bookings cancelled less than 24 hours prior to pick up time requested - no refund.

Rain or bad weather - talk to us before 9am on the day your hire commences -  100% refund.

Your cruise ship doesn't arrive into Napier - 100% refund, no admin fee.

The above cancellation policy only applies to customers who have booked directly with us. For third party bookings (i.e TripAdvisor Experiences) , please refer to their specific cancellation policy.

Big Easy

Due to high demand for this event, our cancellation policy is less flexible.

Bookings cancelled 120 hours (5 days) or more prior to pick up time requested - 100% refund. 

Bookings cancelled less than 120 hours but more than 48 hours prior to pick up time requested - 50% refund.

Bookings cancelled less than 48 hours prior to pick up time requested - no refund.

Rain or bad weather - we will be in touch with you to discuss options if this situation arises

Group Hire & Multi Day Tours

You will be advised of the cancellation policy that applies to your booking during the quoting process.

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Napier City Bike Hire & Tours will be closed from the 22nd March 2020 until further notice. 

This is a decision we have not made lightly but feel in the interests of social responsibility it is the right one. Given the current situation with COVID19 we believe we have a duty of care to ensure we do what we can to protect our wonderful staff and the community. 

While we will not be taking bookings at this time, lines of enquiry are welcomed and can be made preferably by email to ride@bikehirenapier.co.nz or call us on 0800 245 344. You can follow us on Facebook (NapierCityBikeHire) and Instagram (@napiercitybikehire) to keep up to date with any developments.

We appreciate your understanding during these tough times, and look forward to when we will once again be able to host you on our trails.

 

Until then, take care - both of yourself and others.