Cancellation Policy

Here is what you need to know:

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What if there is bad weather?

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Usually the Hawke's Bay is treated with beautiful weather, but if it happens to be a rainy day the day of your hire, you have a couple of options:

- Get a complimentary poncho from us and experience Napier from a wet weather perspective
- We offer cancellation on the day in case of inclement weather (see below)
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Casual Bike Hire & Day Tours

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Bookings cancelled 48 hours or more prior to pick up time requested - 100% refund. 

Bookings cancelled less than 48 hours but more than 24 hours prior to pick up time requested - 50% refund.

Bookings cancelled less than 24 hours prior to pick up time requested - no refund.

Rain or bad weather - talk to us before 9am on the day your hire commences -  100% refund.

COVID-19 travel restriction, including regional ones - 100% refund.

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The above cancellation policy only applies to customers who have booked directly with us. For third party bookings (i.e TripAdvisor Experiences) , please refer to their specific cancellation policy.

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Group Hire & Multi Day Tours

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You will be advised of the cancellation policy that applies to your booking during the quoting process.