terms and conditions

By visiting Napier City Bike Hire & Tours, you are accepting and consenting to the practices described in the Terms and Conditions. Napier City Bike Hire & Tours website (our "Site") and related services are made available to you pursuant to the following Terms and Conditions. We may modify the Terms and Conditions from time to time, and your continued use of this Site following such change shall signify your agreement to be bound by the modified Terms and Conditions. We provide this Site as a service to its customers.

For those persons wishing to use our services, they must read and agree to be bound by our policies relating to those services. In particular, we draw your attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about Napier City Bike Hire & Tours Privacy Policy before you use this Site or any of this Site's services.

Please read the Terms and Conditions and check back often. If you do not agree to any change to the Terms and Conditions, then you must immediately stop using the Site.



Making a booking through Napier City Bike Hire & Tours is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with New Zealand law.

In order to make a booking through the Site, you will be requested to register and provide your personal details. In particular, Customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when booking, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet Napier City Bike Hire & Tours terms of eligibility, who have been issued a valid credit card by a bank acceptable to Napier City Bike Hire & Tours, whose applications are acceptable to Napier City Bike Hire & Tours and who have authorised Napier City Bike Hire & Tours to process a charge or charges on their credit card in the amount of the total purchase price for the booking they have made. Bookings made on the site are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit.



All bookings are subject to acceptance and availability. Where a product is not available, we will do our best to offer a similar product. We are happy to provide a refund if this alternative is not acceptable to the Customer.

Please be aware of our cancellation policy.

Prices shown on the site are in NZD and are inclusive of GST. The NZD price of a product displayed on the website at the time the booking is accepted will be honoured.

Acceptance of your booking: Once you have made your choice and your booking has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, unless it explicitly states that your booking is confirmed.



Payment can be made by Visa, Visa Electron and MasterCard cards. Payment will be debited and cleared from your account upon receipt of your order by Napier City Bike Hire & Tours. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Napier City Bike Hire & Tours, we will not be liable for any delay on acceptance of bookings.

Payment will be made in full at the time of booking for Casual Hire and Day Tours. Multi Day Tour Customers will be advised of their payment plan in the consultation process.

We take all reasonable care to make our Site as secure as we can make it. All credit card transactions on this site are processed using Rezdy Vault, a secure online payment gateway that encrypts your card details in a secure host environment.

To help ensure that your experience on our website is safe, simple and secure, Napier City Bike Hire uses Secure Socket Layer (SSL) technology.

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.



Casual Bike Hire & Day Tours

  • Bookings cancelled 48 hours or more prior to pick up time requested - 100% refund less $5 admin fee per booking. 

  • Bookings cancelled less than 48 hours but more than 24 hours prior to pick up time requested - 50% refund less $5 admin fee per booking.

  • Bookings cancelled less than 24 hours prior to pick up time requested - no refund.

  • Really bad weather - talk to us before 9am on the day your hire commences -  100% refund, no admin fee.

  • Your cruise ship doesn't arrive into Napier - 100% refund, no admin fee.

Group Hire & Multi Day Tours

You will be advised of the cancellation policy that applies to your booking during the quoting process.

What if there is bad weather?
Usually the Hawke's Bay is treated with beautiful weather, but if it happens to be a rainy day the day of your hire, you have a couple of options:

  • Cancellation as per our cancellation policy (see below)

  • Purchase a poncho from us and experience Napier from a wet weather perspective

  • Opt for the van tour of the day. Price, time and destinations vary depending on cruise ships (we will always get cruise passengers back in time) and other factors.



All Customers of Napier City Bike Hire & Tours will be required to sign a Hire Bike Contract at the commencement of their hire, an agreement assuming all risks and releasing liability. If you would like to view this form prior to your arrival, please contact us.  




You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights relating to the Content as herein described, including all HTML and other code contained in this Site, shall remain at all times vested in Napier City Bike Hire & Tours and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by Napier City Bike Hire & Tours and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.



In addition to the Intellectual property rights mentioned above, Content is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Napier City Bike Hire & Tours tries to ensure that the information on this site is accurate and complete. Napier City Bike Hire & Tours does not warrant or represent that Napier City Bike Hire & Tours Content is accurate, error-free or reliable or that your use of Napier City Bike Hire & Tours Content will not infringe rights of third parties. Your use of the Web Site is at your risk. Napier City Bike Hire & Tours does not warrant that the functional aspects of the Web Site or Napier City Bike Hire & Tours Content will be error free or that this Web Site, Napier City Bike Hire & Tours Content or the server that makes it available are free of viruses or other harmful components.



This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.



We may include hyperlinks on this Site to other websites or resources operated by parties other than Napier City Bike Hire & Tours. Napier City Bike Hire & Tours has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.



The Terms and Conditions together with all our policies and procedures will be governed by and construed in accordance with the laws of New Zealand. Nothing in these terms and conditions is intended to be inconsistent with consumers rights under the Fair Trading Act. If there are any inconsistency then the act shall prevail.

These Terms and Conditions were last updated in May 2018.

Daily 9am - 5pm