We've found that many people have similar questions, so here's a collection of some of the things that people often ask us. If you have a question that's not answered here, then please email us!
If your question isn't answered here, please email Rachael firstname.lastname@example.org
Where exactly are you located?
We are located in town at 117 Marine Parade, right across the road from the Napier i-Site Visitor Information Centre and the MiniGolf. We are easy walking distance from most central hotels and motels.
Where can I park my car?
There is metered parking on the street outside the shop where you can park for a maximum of 2 hours at a cost of $1 per hour weekdays. If you wish to park for longer, there is a public carpark in Dalton Street or there is free parking on Marine Parade south of Edwards Street. On Saturdays parking near the store is free and unlimited after 2pm and on Sundays, street parking is free and unlimited. If you are a group of 4 or more and book one of our self guided tours, you may be eligible for our free shuttle service from your accomodation, depending on where you are staying - please ask when you make your booking.
What are your opening hours?
Our hours vary depending on the season - our current hours are listed on the right of this page. For example, in summer we may open as early at 8am and close as late as 8pm. But regardless of our listed opening hours, just tell us when you want to pickup and drop off a bike and we'll make it work for you without any extra charges.
I want to do a multi day cycle tour - can you help?
Yes! While we don't yet have tour details on our website, we can easily put together a package for your group. Just tell us you want to do and we'll arrange it.
Do I have to book in advance?
No, but it is recommended. We have lots of bikes and don't usually run out but have done so once or twice! Also, if you book in advance and tell us how tall you are, then we can have your bike all ready to go when you arrive.
Do I have to wear a cycle helmet?
Yes, it is a legal requirement in New Zealand, even if you are riding only on the pathways. But don't worry, a comfortable adjustable fit helmet is included in your hire.
I'd like a guide to come with me, can you arrange this?
Yes if you book in advance we can arrange this for you - cost depends on how the long the ride is so is quoted on a case by case basis.
What is the difference between the handsome black bikes and the beautiful green bikes?
The green bikes have 3 gears, a very upright riding position, a front brake on the handlebars and the old fashioned pedal back brake. Green bikes are suitable for riders up to a height of about 180cm only due to their seat post limits. They are perfect for cruising along the water front and enjoying the view. The black bikes have a slightly less upright riding position, 24 gears and some suspension in the seat post and front forks for added comfort on the longer rides. They are available with a low step through for easy getting on and off or a standard frame, in a variety sizes from small through to extra large.
I'm nervous about riding on the road so where can I ride?
We have 200km of off road trail starting right across the road from our store. Some trails are concrete shared cycle and pedestrian and others are very fine limestone. Our comfortable bikes have been designed specifically for pathway riding.
I'm not very fit, does that matter?
No, not unless you are planning an epic ride! Even the most unfit person will usually enjoy an hour of easy riding on our beautiful waterfront if you give them a coffee break half way through.
I haven't ridden a bike in years, which bike should I choose?
If you ever going to ride anywhere, then ride here. The pathways are flat, smooth and uncrowded (usually!). We recommend the beautiful green bike for the novice rider as these are easy to ride and uncomplicated. Mum hadn't ridden for 50 years and now at the age of 75 is regularly out cruising the pathways. You might even meet her as she often helps out in the shop on cruise ship days.
I want to visit a winery, will I have time?
Well that depends on how long you have and how fast you ride! We have two fabulous wineries, Church Road and Mission Estate that are a 15km flat ride from our store, mostly off road. This takes most people about 1-1.5 hours each way.
I'm worried I'll get lost - do you have maps?
Yes, a map is included in your hire and the cycle trails are signposted. The locals are also very friendly and helpful if you get lost. We'll also give you our toll free phone number so you or a member of the public can call us if you get lost or need help.
How hilly are your trails?
Our trails are all flat. Yes really! If you go up a big hill then you have gone the wrong way.
I've heard rumours that your customers sometimes get given home baking after their ride, is that true?
Yes indeed! Not every time as sometimes we are too busy to bake, but you never know your luck!